Sattar Shopping Mall
Return & refund policy
We want you to be happy with every purchase. Here is exactly what can be returned or exchanged, and how.
Last updated 9 September 2026
General conditions
- Bring the original receipt (or show the SMS/loyalty number) for every return or exchange.
- Products must be unused, undamaged and in their original packaging with tags, seals and accessories.
- Refunds are given the same way you paid (cash, card or mobile banking) or as store credit; no refund is possible without a receipt.
- Items found damaged, expired or spoiled at the time of purchase or home delivery are replaced free of charge; please tell us within 24 hours for delivery orders.
- Items bought on special offer or clearance can be exchanged only for the same item if defective.
- The store manager's decision is final in any dispute. Call us or visit the information desk with any question.
| Product category | Return / exchange | Time limit | Conditions |
|---|---|---|---|
| Frozen products | ✕ No return | — | Not returnable once the product has left the freezer, because the cold chain is broken. Please check the pack and expiry date at the counter. If a frozen item is found spoiled or damaged at purchase or on home delivery, tell us within 2 hours with the receipt and we will replace it. |
| Milk & bread | ✕ No return | — | Fresh milk and bread are not returnable because they spoil quickly. If you receive an item that is expired, sour or mouldy at the time of purchase or delivery, we exchange it the same day with the receipt. |
| Dairy products (cheese, butter, yoghurt, ghee) | ✓ Exchange / refund possible | Same day | Same-day exchange only, if the pack is sealed, unopened, kept cold and within its expiry date. No cash refund. Opened packs cannot be returned for hygiene reasons. |
| Clothing & footwear | ✓ Exchange / refund possible | Within 7 days | Exchange within 7 days with receipt. Item must be unworn, unwashed, with all tags attached and in original packaging. Innerwear, socks and altered items cannot be exchanged. Exchange for another size/colour or store credit; no cash refund. |
| Kids' toys | ✕ No return | — | Exchange within 3 days if the box is unopened and sealed. Defective toys are exchanged within 3 days with the receipt; battery-operated toys are tested at the counter before you leave. Used or damaged-after-purchase toys cannot be returned. |
| Stationery | ✓ Exchange / refund possible | Within 3 days | Exchange within 3 days if unused and in sealed packaging with receipt. Pens, markers and similar items are tested at the counter and cannot be returned afterwards. Books and notebooks with writing or damage are not accepted. |
| Cosmetics & personal care | ✓ Exchange / refund possible | Within 3 days | For hygiene reasons cosmetics cannot be returned once the seal is opened or the product is used. Sealed, unopened items may be exchanged within 3 days with receipt. Please check shade, expiry date and seal at the counter. |
| Kitchen & household items | ✓ Exchange / refund possible | Within 7 days | Exchange within 7 days for manufacturing defects, with receipt, original box and all parts. Glass, ceramic and melamine items are checked at the counter; breakage after purchase is not covered. Used cookware cannot be returned. |
| Packaged food & grocery | ✓ Exchange / refund possible | Within 2 days | Unopened packaged food within its expiry date can be exchanged within 2 days with receipt. Opened packs are not returnable. Any item found expired or spoiled at purchase is replaced or refunded in full. |
| Loose / weighed items (rice, lentils, spices, sugar, oil) | ✕ No return | — | Loose items weighed and packed for you cannot be returned or exchanged once you leave the counter. Please check the weight, quality and price on the scale before payment. |